Our Aims and Objectives
- To provide need-led services that meet the needs of service users in both the generic and specialist segments of the market.
- To safeguard the privacy and confidentiality of service users, enabling them to maintain personal independence, make informed choices, and have opportunities to enjoy and contribute to society.
- To ensure services are delivered fairly and in accordance with established purchasing contract agreements.
- To respect each client's needs and values regarding their beliefs, religion, cultural background, race or ethnic origin, sexuality or sexual orientation, status, disabilities, or impairments.
- To deliver services flexibly and attentively in an unbiased manner while respecting clients' rights to independence, informed choices, privacy, preferences, and dignity.
- To recruit, train, and support social care workers to deliver high-quality services.
- To operate and manage the service efficiently, making the best use of resources to maximise value for money for both the Social Services Department and the service users and their families.
- To match nominated social care workers as closely as possible to clients’ needs and requirements while respecting the client's right to request a change if needed.
- To undertake risk assessments of occupational and environmental health and safety hazards within the client's home before care begins (or within two working days in exceptional circumstances) and to report concerns appropriately to the service purchaser and user. A new risk assessment will be conducted if circumstances change.
- To ensure all service users receive written information about our services, procedures for compliments and complaints, and guidance on how to use them.
- To maintain equality of opportunity at all levels of service delivery and management.
